Transfer Center


The Queen's Medical Center

Transfer Center
Transfer Center Process

  • A referring physician calls the Transfer Center expressing an interest in transferring a patient to QMC
  • The Transfer Nurse Coordinator (RN) will initiate the transfer request & ask for the following information:
    • Referring hospital name and phone number
    • Referring  physician name and contact number
    • Patient name age, diagnosis, & specialty care or service requested
    • Pertinent clinical information
  • The Transfer Nurse Coordinator will locate the appropriate specialty physician on call and facilitate a recorded conference call between the referring and QMC doctors. A Transfer Nurse Coordinator will be on the conference call, to assist in timely evaluation and coordination of the transfer.   
  • The Transfer Nurse Coordinator will work with the QMC physicians,  referring  physicians, and referring facility staff  to obtain the following information:
    • Level of Care
    • Admission area requirements/requests, (ED vs. Direct)
    • Pertinent clinical information
    • Insurance, eligibility, & transfer authorization for transfer. (Note: This is waived for all patients that meet EMTALA criteria.)
  • The referring physician and facility will be notified of the QMC’s acceptance or denial determination.
  • Once the patient has been approved for acceptance, the Transfer Nurse Coordinator will secure an appropriate inpatient hospital bed or ED placement.
  • The referring facility will be notified of the accepting physician, placement assignment (ED vs IP) and direct phone numbers for RN to RN report.
  • The referring facility will be asked for the following:
    • Fax a demographic sheet to  808.691.5005
    • Copies of all pertinent diagnostic studies related to reason for transfer (lab, EKG, Imaging reports etc.)
  • The referring facility can then arrange for transport. Mode of transportation is determined by the sending physician.
  • The Transfer Nurse Coordinator will follow up with the referring hospital, transporting service and receiving department at QMC to facilitate the timely and safe transport of the patient.

(Cardiac Transfer Referrals are referred to the Cardiac Call Center at 808.547.4707)


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