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Frequently Asked Questions (FAQs) About My Health Care

  1. Am I able to select a primary care Physician?
    Yes, selecting a primary care Physician of your choice is important for you. Establishing a Physician/Patient relationship is important in getting to know you and your health care needs. Whenever you make an appointment, identify your primary care Physician and your appointment will be scheduled with him/her.
  2. What do I do when my primary care physician is out of the office?
    If your Physician is out of the office, we will continue to manage your care for you. In situations such as this, another Physician of our group will take care of you until your primary care Physician returns.
  3. What do I do if I need care and the Health Center is closed?
    • If you are having a medical emergency do not wait and call 911 and/or go directly to the nearest emergency room. If the emergency room Physician needs to have more information, he/she will contact your Primary Care Physician through Physician's Exchange.
    • If your health situation requires urgent consultation, your primary care physician can be reached through Physician's Exchange at 524-2575 after hours.
    • If you are calling for non-urgent matters such as prescription refills and minor health problems, please call the Health Center on the next business day to schedule an appointment.
  4. How soon can I get an appointment?
    A number of factors are taken into consideration when scheduling your appointment: urgency of your presenting medical situation/condition, your scheduling needs, and the availability of your Primary Care Physician. If you have an urgent health care need, we are able to accommodate same day appointments.
  5. Why are charges assessed if I no show or do not cancel my appointment within 24 hours of my scheduled time?
    The Queen's Health Care Centers is here to service your health care needs. When you no show or do not cancel your appointment within 24 hours, we cannot accommodate other patients who have health needs and would like to be seen. You will be assessed a fee for not communicating with your Health Center ($60 for new patients; $50 for established patients).