Family Treatment Center


The Queen's Medical Center

Family Treatment Center
Visitor Information

For the safety and confidentiality of our patients, those wishing to contact a patient at the Family Treatment Center must be on the patient’s approved contact list and be able to provide staff with the four-digit contact code that is assigned to the patient upon admission.

Visiting Guidelines

Legal guardians and relatives are welcome to visit patients during our Preferred Visiting Hours.

6:30-8:00 pm
Saturday, Sunday and Holidays
2:00-8:00 pm

  • We welcome a maximum of two visitors per patient.
  • Visitors must be prepared to show staff a valid ID prior to entering the unit.
  • Visitors under the age of 12 require approval from the patient's Social Worker.
  • Visitors under the age of 18 must be accompanied by an adult at all times.
  • Visitors must store all valuables (purses, bags, cell phones) in the storage lockers located outside the unit entrance. Cell phones are not allowed on the unit at any time.
  • Outside food and beverages must be consumed during the visit and cannot be shared with other patients or families; leftovers will not be stored.
  • Social Worker approval is required for any additional visitors or for arrangements outside of these visiting hours.

Please understand if there is a crisis, staff may ask visitors to leave the unit to provide necessary attention and support.


Phone Guidelines

Phone calls can be made and received daily at the Nurses' Station during our Preferred Phone Hours.


12:30-1:30 pm; 6:30-8:00 pm
(Varies for Acute & Residential Programs)

Phone calls are limited to 5 minutes during the day and 10 minutes in the evening for all patients.

Please understand staff may ask to end a phone call if a patient becomes disruptive.


Open 24 Hours a Day
7 Days a Week


Nurse Station:

1301 Punchbowl Street
Kamehameha 2nd Floor
Honolulu, HI 96813





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The Queen’s Medical Center is a 501 (c ) (3) non-profit corporation.