The Queen’s Medical Center Quality Reporting
At Queen’s, we strive to ensure safe, quality care and excellent service for every patient. Top quality health care and patient safety are central to everything we do. Our mission is "to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawaii" and that means adhering to the highest standards of care and always putting patients first.

Quality Scores
The quality measures below tell you how well The Queen’s Medical Center follows recommended guidelines and how we compare to other hospitals in Hawaii and across the U.S.

Heart Attack or Chest Pain Process of Care Measures
A heart attack (also called AMI or acute myocardial infarction) happens when the arteries leading to the heart become blocked and the blood supply is slowed or stopped. These measures show some of the process of care provided, if appropriate for most adults who have had a heart attack. The outpatient heart attack or chest pain measures apply to patients transferred to an acute care facility for a higher level of care.

Heart Failure Process of Care Measures
Heart Failure is a weakening of the heart's pumping power. With heart failure, your body doesn't get enough oxygen and nutrients to meet its needs. These measures show some of the process of care provided for most adults with heart failure.

Pneumonia Process of Care Measures
Pneumonia is a serious lung infection that causes difficulty breathing, fever, cough and fatigue. These measures show some of the recommended treatments for pneumonia.

Surgical Care Improvement Project Process of Care Measures
Hospitals can reduce the risk of infection after surgery by making sure they provide care that's known to get the best results for most patients. Hospitals can also reduce the risk of cardiac problems associated with surgery.

Patient Satisfaction
To help us ensure that patients are pleased with their treatment experience, Queen’s participates in nationwide programs that survey patients about their satisfaction with care.

One method we use for reporting patient satisfaction is through HCAHPS. HCAHPS is an acronym for "Hospital Consumer Assessments of Healthcare Providers and Systems" survey. The Centers for Medicare & Medicaid Services (CMS) has developed this survey instrument to collect information on hospital patients' perspectives of the care they received while in the hospital. The survey asks patients about their experience with care during a recent overnight stay in the hospital.